Refund Policy

This policy explains how refund requests are handled for purchases made through this website.

Eligibility

Refund requests are assessed individually based on order details, delivery status, and applicable consumer law.

Request Window

Please submit requests within 14 days of receiving the order unless a different legal period applies.

How to Request

Send your request to office@ghivexonzon.world with order reference, purchase date, and reason for request.

Review and Response

Requests are reviewed in a timely manner and responses are sent by email with next steps.

Consumer Rights

This policy does not limit mandatory rights under Irish and EU consumer protection law, including rights related to distance contracts where applicable.

Processing Time

Refund decisions are normally issued within 14 calendar days after receiving complete request details.